The service we received from the Gastroenterology Department at the Gatwick Spire Hospital was extremely good from initial referral to getting a diagnosis. My son was dealt with swiftly and professionally whilst the nurses, Femi in particular, made him feel relaxed and informed Matthew of what was going on every step of the way. He was booked in for stomach and intestinal biopsies within a week on our initial appointment with the consultant and on the day of admission the nurses explained exactly what would happen with the procedure and he was visited by both the consultant and anaesthetist before he went down to theatre in case he had any questions.
The procedure itself went smoothly and the consultant came up to see me and tell me what he had found before my son was brought up from theatre. When my son had recovered from the anaesthetic and was brought back up to the ward the consultant, Dr Hii, came up to see us again and explain to my son what he had found during the procedure. We were then given an appointment a week later to discuss the results of the biopsies. The whole experience was smooth and we were informed at all times of what was going on and what the next step would be and could email or ring the department at any time if we had any questions in between appointments. These were always answered promptly and efficiently.
Thank you for all your support Femi during this difficult time. Matthew and I really appreciated your prompt response in dealing with everything and all the appointments that you booked for us. You really are a gem and I hope that the doctors you work with all appreciate how hard you work and how efficient you are!
Julia