I want to thank you for your help and kindness.
I knew from the moment I spoke to you on the phone that you wanted to help Charlie. Our whole experience on Friday was so positive and I honestly don’t know where we would be right now had we not had the appointment and started Charlie on his journey of recovery. He has had 3 sachets of the laxative now and is on the move!!
Your whole approach, especially for a 14-year-old boy is the right balance of kindness and knowledge, such a great combination for a paediatric medical professional. You made us feel welcome and clearly genuinely wanted to help Charlie but in a relaxed and informed way. 
I feel so lucky that we were able to come on Friday, I truly cannot thank you enough.
Kind regards
Thank you